QEnergy’s SmoothPay option offers smaller monthly amounts to help with your cash flow and budgeting. Our SmoothPay product predicts the estimated cost of your next annual electricity bill across the year then divides the cost into 12 equal monthly instalments. This reduces the risk of bill shock or seasonal consumption bill spiking and makes bill payments more predictable.
Over the period of your contract, we will monitor your usage to ensure the instalment amount is accurate. We will analyse your monthly instalment amount against your consumption and, if we find you have used more or less than we originally estimated, we will contact through your preferred method of communication recorded on your account, either email or post. The tax invoice will show if there is any outstanding amounts that need to be paid. In the event the account is in credit, the amount will be credited against the next invoice.
The monthly payment amount aims to replicate monthly consumption as much as possible, however, the amount is not capped. In the event usage exceeds the estimated amount, the charge is to be paid to avoid compounding debt across the course of the contract.
Depending on your contract conditions, SmoothPay can be paid by Direct Debit, BPay, Direct Deposit, Cheque and in person at Australia Post.
The convenience of direct debit means your bills are always paid on time without any hassle. If you wish to change your account to direct debit please contact our Customer Experience Team on 1300 69 89 92.
Use BPAY to pay your electricity bill from your cheque, savings account or credit card. You can go online or use phone banking to pay your bill using BPAY.
To pay by cheque or money order (payable to QEnergy Limited) simply attach your payment slip and post to:
Po Box 3043
South Brisbane QLD 4101
To make a payment with your credit card please contact our Credit team on 1300 79 24 41 Monday to Friday between 8am and 4pm. Accepted credit cards include MasterCard, Visa and American Express.
Present the invoice at any Post Office to make payment via cash, EFTPOS or cheque.
At QEnergy, we make it easy for households and businesses to save money on one of their biggest overheads. We discount the retail components of electricity bills.
We take the time to analyse your current electricity costs and usage patterns to discover where you can save money.
Once you've received our no-obligation plan for your household or business, we'll call you within 48 hours to answer your questions and help you make the switch.