QEnergy is committed to making sure you have a great experience with us. If you are unsatisfied with any of our responses to you, please feel free to ask for our decision to be reviewed by QEnergy’s senior management. If we’re still unable to resolve the issue satisfactorily, you may take the matter to the Queensland Government Energy Ombudsman.

• phone – 1300 44 85 35.

• fax – 07 3041 6992.

• post – 22/288 Edward St Brisbane QLD 4000.

• email – moans@qenergy.com.au