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QEnergy’s StayingON Program is available to all QEnergy residential customers who may find themselves experiencing financial hardship, or are having difficulty paying electricity bills in the short term or ongoing.
By simply phoning and registering for the QEnergy StayingON program you will be automatically assigned your own Account Manager. Our highly trained customer care Account Managers will tailor a payment plan that is personalised to your individual financial situation.
Your Account Manager will also be able to provide you information and access to other helpful programs:
Once you have registered in the StayingON program you will have instant peace of mind that your electricity will not be disconnected while engaged in the program. StayingON customers you will not be subjected to any additional charges such as late payment fees or security deposits.
You will receive your Account Manager’s contact details and written confirmation of the agreement for the StayingON program .Your Account Manager will monitor your account on a regular basis and stay in touch with you to help you successfully complete the program or offer further solutions and assistance.
QEnergy will ensure your privacy is protected throughout the duration of the StayingON program.
To be eligible for the StayingON program you must be a QEnergy residential customer, be experiencing short or long term financial difficulties and are having trouble paying your electricity bills.
Some of these difficulties may include:
If you feel you would be eligible for this program or would like some further information, contact our specialist team on 1300 698 992 or by email services@qenergy.com.au.
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