Information on Community and Government Assistance
Moneycare: Salvation Army Financial Counselling Service
Telephone No: 1300 36 36 22
For people who are not located near a Moneycare office or require this facility for financial counselling via correspondence — anyone who requires assistance in this way should contact their local Salvation Army Community Services Centre and the office will in turn contact the nearest Moneycare branch. For areas without a Moneycare office of Community Service Centre, call 1300 36 36 22.
Telephone No: 1300 300 630
Moneysmart is a website that provides information to help people make smart choices about their personal finances. It is created and run by the Australian Securities and Investment Commission (ASIC). ASIC is the financial services regulator, an independent agency of the Australian Government.
MoneySmart offers free, independent guidance online so people can make the best choices about their money. Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can help you solve your money problems. Financial counsellors provide a free, confidential and independent service.
NILS: No Interest Loans Scheme
Telephone No: 13 NILS (13 64 57)
The No Interest Loans Scheme (NILS®) provides interest-free loans for individuals or families on low income. It’s a community-based program that enables people to access fair, safe and equitable credit for the purchase of goods and services.
There are a range of payments and services to support in an emergency or crisis situation. You may be able to get paid an income support payment immediately, even if you are not already receiving a Centrelink payment. If you already receive a Centrelink payment, you may be able to receive an advance lump-sum payment from your existing income support payment. The type of payment or assistance that you may be able to get will depend on your individual circumstances. Crisis Payment is a one-off payment to help those experiencing difficult or extreme circumstances. Community Engagement Officers assist people of all ages to get financial help and other services, if they are homeless or are at risk of becoming homeless. There is also the Financial Information Service − a free, confidential service that provides education and information on financial issues to all Australians.
Wesley Mission − Credit Line
Telephone No: 1800 007 007
For immediate and free assistance, call the Credit and Debt Hotline service to speak with a financial counsellor. They can assist you on what to do next and who to see regarding your financial difficulties.
New South Wales
NSW Government Energy Affordability Package
Reliable and affordable energy is a top priority for NSW.
On 3 September 2017, the Premier announced an energy affordability package to help households and small businesses save energy and money. The package includes rebates, upgrades to appliances and equipment, and the removal of exit fees when changing energy retailers, so you're free to choose the best deal.
Click here to access the NSW Government's Energy Affordability website provides access to energy affordability information and programs for households and small businesses and is available in multiple community languages.
FCAN − Financial Counsellors’ Association of NSW Inc (FCAN)
Telephone No: 1300 914 408
Web site: http://www.fcan.com.au/
Financial counselling is a free community service provided by financial counsellors working in non-profit organisations that assist consumers who are experiencing financial problems. A financial counsellor can provide a full assessment of customers’ financial situation, including regular income and expenditure, assets and liabilities. Information as to entitlements to government forms of assistance.
Concessions and Rebates −
QEnergy will also request information from individuals to confirm eligibility for different concessions that may be applicable.
Energy Accounts Payment Assistance Scheme (EAPA)
Web site: http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/stay-connected-through-financial-crisis
The Energy Accounts Payment Assistance (EAPA) Scheme helps financially disadvantaged people experiencing difficulty paying their electricity or gas bill because of a crisis or emergency situation. The scheme helps people stay connected to essential energy services during a financial crisis. This scheme is not available on an ongoing basis. EAPA is only one type of assistance available and should not be considered as the only option for those unable to pay their electricity or gas bill. The EAPA Scheme operates through a voucher system.
Click here for information on the Energy Accounts Payment Assistance Scheme in Arabic.
Click here for information on the Energy Accounts Payment Assistance Scheme in Chinese.
Click here for information on the Energy Accounts Payment Assistance Scheme in Vietnamese.
Low Income Household Rebate: Energy Information Line 13 77 88.
The Low Income Household Rebate helps eligible NSW households to pay their energy bills. Recipients of the Energy Rebate are electricity account holders who hold either an eligible concession card issued by the Federal Department of Human Services or the Department of Veteran Affairs. http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
Click here for information on the Low Income Household Rebate in Arabic.
Click here for information on the Low Income Household Rebate in Chinese.
Click here for information on the Low Income Household Rebate in Vietnamese.
Life Support Rebates: Energy Information Line on 13 77 88
If you require certain medical equipment in your home that is necessary to sustain your life, such as a kidney dialysis machine or respirator/ventilator, you may be entitled to a rebate on your electricity bill. You will need to apply for the rebate from your electricity retailer and provide a certificate from your doctor confirming that you require the equipment. The Life Support Rebate is additional to any other energy rebate to which you may be entitled. http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
You can obtain a copy of the Life Support Rebate application form by clicking here or contact QEnergy directly.
Click here for information on the Life Support Rebate in Arabic.
Click here for information on the Life Support Rebate in Chinese.
Click here for information on the Life Support Rebate in Vietnamese.
Medical Energy Rebate: Energy Information Line on 13 77 88
The Rebate is for eligible customers who have a medically diagnosed inability to self-regulate body temperature when exposed to extremes (hot or cold) of environmental temperatures. It may be associated with certain medical conditions such as Parkinson's disease and multiple sclerosis. To apply for the Rebate, eligible customers should submit an application form to QEnergy. You can obtain a copy of the application form by clicking here or contact QEnergy directly. http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
Family Energy Rebate Information Line 13 77 88
The NSW Government’s Family Energy Rebate is one of a number of measures designed to assist families manage their energy costs. You may be eligible for the Family Energy Rebate if you have received and been assessed as eligible for the Commonwealth Government’s Family Tax Benefit A or B. You can obtain a copy of the application by clicking here http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
Click here for information on the Family Energy Rebate in Arabic.
Click here for information on the Family Energy Rebate in Chinese.
Click here for information on the Family Energy Rebate in Vietnamese.
Queensland Government Energy Efficient Appliance Rebate Scheme coming in 2018
The $20 million Queensland Government Energy Efficient Appliance Scheme will commence in early 2018. Households will be eligible for up to $300 on the purchase of new 4 star or higher energy rated household appliances (washing machine, fridge, air conditioner) purchased on or after 1 January 2018. The use of energy efficient appliances will help your customers better manage their energy bills and their energy usage and provide ongoing household savings. This is also an opportunity for customers to consider other appliances with high energy star ratings given the potential benefits of more energy efficient models.
Households are encouraged to choose an appliance that suits their needs, taking into consideration their budget, ongoing appliance running costs and shopping around for the best price. In order to apply for a Queensland Government Appliance Rebate, households will need to purchase one of the following eligible appliances:
Only one appliance rebate is eligible per household and proof of purchase will be required as part of the application. Please note only the above three (3) appliances are eligible for the rebate. Applications will open soon. Customers can sign up to receive a notification (click here) from the department advising when applications are open. Terms and Conditions, eligibility criteria and the online application form will be available in early 2018. Further updates on the Energy Efficient Appliance Rebate Scheme will be available in January 2018. An information flyer (click here) on the rebate is available to support enquiries, alternatively enquiries can be directed to the Queensland Department of Energy and Water Supply 13 43 87.
HEEAS: Home Energy Emergency Assistance Scheme
While not a concession, the Home Energy Emergency Assistance Scheme provides one-off emergency assistance to low-income households. To be eligible for assistance, households must have experienced a short-term financial crisis or unforeseen emergency, within the past 12 months, limiting their ability to pay their current electricity acccount. Assistance can only be provided once in any 12 month period and may only be provided for two consecutive years. QEnergy will initiate the application process following consideration of all the eligibility criteria. Further financial assistance information can also be found by viewing the QLD Government website by clicking here.
Medical cooling and heating electricity:
The Medical Cooling and Heating Electricity Concession Scheme assists with the electricity costs for eligible customers who have a chronic medical condition such as multiple sclerosis, autonomic system dysfunction, significant burns and severe inflammatory skin conditions. For further information and an application form contact the Department of Communities Smart Service Queensland on 13 QGOV (13 74 68) or your can download a copy of the application form here.
Electricity Life Support:
The Electricity Life Support Concession Scheme is a concession to assist eligible users of an oxygen concentrator or kidney dialysis machine with meeting their electricity costs. The concession is to contribute to the cost of running these machines. For further information contact Department of Communities Smart Service Queensland on 13QGOV (13 74 68) or visit the Department's website at http://www.qld.gov.au/community/cost-of-living-support/electricity-life-support/
The Queensland Government provides an electricity rebate to eligible pensioners and seniors to help with the cost of electricity. As of 1 April 2017 the Queensland Government has extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers.
The card holder must the registered account holder with the electricity retailer for premises that are their principal place of residence. For more information you can contact the Department of Communities Smart Service Queensland on 13QGOV (13 74 68) or visit the Department's website https://www.qld.gov.au/community/cost-of-living-support/electricity-gas-rebates/
You can also download the following applications for the Electricity Rebate below.
For more information, please contact our Customer Experience Team on 1300 69 89 92.
South Australian solar hot water rebate
Concession card holders who install a new solar water heater or a new electric heat pump water heater may be eligible for a $500 solar hot water rebate from the South Australian Government. To be eligible for the solar hot water rebate, you must hold at least one of these Australian Government concession cards:
Energy bill concession
Eligible South Australian residents may be able to receive a concession on their household energy bills, to assist with electricity and gas payments (including LPG bottled gas). You may be eligible if you:
In addition, the address for which you are claiming the concession must be your principal place of residence and your name should appear on the electricity bill. For more information contact the Concessions Hotline on 1800 307 758 or download an application form here.
Medical heating and cooling concession
On 1 January 2012, the South Australian Government introduced the Medical Heating and Cooling Concession. This energy concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe exacerbation of their condition. The Medical heating and cooling concession is available to eligible applicants in addition to the current energy concession.
For more information phone the Concessions Hotline on 1800 307 758 or download an application form here.
Emergency Electricity Payment Scheme (EEPS)
If you are having difficulty paying your account due to hardship, and you are eligible for a concession, you may qualify for a relief payment through the Department of Communities and Social Inclusion's (DCSI) Emergency Electricity Payment Scheme (EEPS). To apply for EEPS assistance, you will need to visit a financial counsellor who will make an assessment before an application can be lodged. To find a financial counsellor near you, see the ASIC MoneySmart Website
The Department of Human Services (DHS) offers a variety of concessions and benefits to eligible card holders to assist low income Victorians with energy bills. If you have a relevant concession card, you may be eligible for one of these concessions. For more information please visit the Department’s website https://services.dhhs.vic.gov.au/concessions-and-benefits or contact QEnergy.
Annual Electricity Concession
The Annual Electricity Concession provides concession card holders with a discount off household electricity bills all year round.
Service to Property Charge Concession
The Service to Property Charge Concession provides a reduction on the electricity on the electricity supply charges for concession households with low electricity consumption.
The Non-Mains Energy Concession is an annual rebate for eligible cardholders who use LPG for domestic heating or cooking, and/or are individually metered for electricity but who pay a caravan or accommodation proprietor.
Medical Cooling Concession
The Medical Cooling Concession provides a 17.5 percent discount off electricity costs over a six month period from November 1st to April 30th for concession cardholders with multiple sclerosis and other qualifying medical conditions such as Parkinson's disease, Fibromyalgia and Motor Neuron disease. The Medical Cooling is given in addition to the Annual Electricity Concession. You can obtain a copy of the application form by clicking here or contacting QEnergy directly.
The Off-Peak concession provides a 13 percent reduction on the off-peak on electricity bills.
Life Support Concession
The Life Support Concession provides a quarterly discount on electricity bills where a card holder or member of cardholders household uses certain life support machines such as an oxygen concentrator or haemodialysis machine. Non-concession households where a member of the household uses a life support machine should also complete this form to notify us that they have a machine present in their home. You can obtain a copy of the application form by clicking here or contact QEnergy directly. You can find more information by clicking here and viewing this fact sheet.
Electricity transfer fee waiver
The electricity transfer fee waiver provides a full waiver of the fee that is normally payable to the electricity retailers when there is a charge of occupancy at a property.
Utility Relief Grant Scheme
This scheme provides assistance for domestic customers who are unable to pay their utility bills due to a temporary financial crisis.
The assistance is provided to low income household suffering a short term (within the last 12 months) financial crisis who are unable to pay their electricity bill and who are at risk of disconnection or restriction of supply. You may be eligible to receive assistance under this scheme if you have suffered unexpected hardship that has left you seriously short of money so you cannot pay your electricity bill without assistance and risk disconnection. Please contact QEnergy to discuss the eligibility requirements for access to the Utility Relief Grant Scheme. You can find more information by clicking here to view the fact sheet.
For further information on available concessions go to http://www.dhs.vic.gov.au/concessions