Skip to primary navigation Skip to secondary navigation Skip to content Skip to footer

Complaint Handling

QEnergy is committed to providing outstanding customer service to all our customers. QEnergy handle all customer complaints in accordance with the Australian standard.

If you have a complaint regarding any of QEnergy’s products or the service you have received please contact us by phone or in writing and our Customer Experience Team will work to resolve your concerns in the shortest time possible.

To submit your complaint

Phone
Residential and Business: 1300 69 89 92
Collections: 1300 792 441  

Mail
QEnergy Limited
Customer Experience
Po Box 3043, 
South Brisbane QLD 4101

Escalating your Complaint

For more complicated complaints we may need to refer your concern to our Customer Advocacy Team for a higher level of resolution. Our Customer Advocacy Team will work with you to reach an amicable resolution. If you are not satisfied with the outcome of the resolution provided you may want to refer the complaint to the Energy Ombudsman in your state. 

QEnergy are members of the Ombudsman schemes in all states where we operate.

NSW
Energy and Water Ombudsman NSW
Phone: 1800 246 545
Freepost: Reply Paid 86550 Sydney South NSW 2134 
Hours: Monday to Friday, 9am - 5pm (excluding public holidays)
Web: www.ewon.com.au

Queensland
Energy and Water Ombudsman Queensland
Free call: 1800 662 837
Write to: PO Box 3640 South Brisbane BC Qld 4101
Hours: Monday to Friday, 8.30am - 5pm (excluding public holidays)
Email: complaints@ewoq.com.au Web: http://www.ewoq.com.au/

Victoria
Energy and Water Ombudsman Victoria
Free call: 1800 500 509
Write to: Reply Paid 469 Melbourne VIC 3001
Hours: 8.30am - 5pm Monday - Friday (excluding public holidays)
Email: ewovinfo@ewov.com.au Web: www.ewov.com.au

South Australia
Energy and Water Ombudsman (SA)
Free Call: 1800 665 565
Hours: Monday to Friday 8.30am to 5pm
Complaint Form: Click Here
Post: GPO Box 2947 Adelaide SA 5001

For our Standard Complaints and Dispute Resolution process click here

 

QEnergy NEM Dispute Management System

QEnergy has developed the Dispute Management System (DMS) to resolve conflicts in the National Electricity Market with the time frames prescribed by the NER. The overriding purpose of QEnergy's DMS is to ensure issues are identified early and resolved as efficiently and inexpensively as possible. Click here to review.