Skip to primary navigation Skip to secondary navigation Skip to content Skip to footer

Codes and Guidelines

General 

    Australian Privacy Principle 5 (APP 5)    

   Collections Guidelines

New South Wales and South Australia 

SA and NSW operate under the National Energy Customer Framework administered by the Australian Energy Regulator (AER). Information on the law, rules, codes and guidelines under the AER is available at http://www.aer.gov.au/retail-markets. For more information on the changes in South Australia visit http://www.sa.gov.au/ and for more information on New South Wales visit http://www.energy.nsw.gov.au/customers/necf 

Queensland

    Marketing code for Queensland
    Electricity Industry Code
    Electricity Regulation 2006
    Electricity Act 1994

Victoria

    Electricity Industry Act 2000
    Energy Industry Code
    Code of Conduct for Marketing Retail Energy in Victoria
    Greenhouse Gas Guidelines
    Victorian wrongful disconnection compensation guide